Refund policy

Returns and refunds

You have 30 days from the day it is delivered to decide. If it is not right, we will make it right.

This includes personalized orders. A lot of stores use “personalized means final sale” to avoid refunds. We do not. If you signed the card and she still does not love it, it comes back like anything else.

How to start a return. Email shopnebulaaurora@gmail.com with your order number and a sentence about what is wrong. We will reply with the return address and instructions. Please do not ship anything back before you have heard from us — returns sent without instructions cannot be matched to your order.

Condition. Send it back in the gift box with the card, in the condition it arrived.

Refunds. Once it is back with us we will inspect it and refund your original payment method within 10 business days. Your bank may take a few more days to post it.

Damaged or wrong on arrival. Email us a photo within 30 days and we will replace it or refund you. You do not need to ship the damaged one back.

Exchanges. The simplest path is a refund on the original order, then a new order for what you actually wanted.

European Union. If you are in the EU you have a 14 day right of withdrawal from the day you receive your order, for any reason. Same email.

Not returnable: gift cards.

Questions: shopnebulaaurora@gmail.com